In this ever updating article you are going to find which help desk software product has just entered the competition? What features does the new help desk software product have? And the information like that.
NTRinquiero Version 5.5 - 15-day Trial
The 15-day shareware of NTRinquiero version 5.5 came in markets on 1st of the previous month (1st, June, 2006). One of its features is remote support which allows a 256-bit AES secure support session for customers to freely share control of their machines with the technical support professionals. This feature also eliminates the need of multiple calls just to diagnose a single problem.
HelpStar Help Desk Software Test Drive 9:
This totally free help desk software product was added on different download website on March 3rd, 2006. One of the features that clearly make this help desk software application stand among the herd is its enabling its users for determining in minutes whether it has the potential to solve their help desk challenges or not. Since it comes with preloaded sample data or the users can create their own, it offers first hand experience to witness colossal improvements in first call resolution, response time, cost justification of staff and equipment, and end user self help.
SysAid Help Desk and Inventory 3.1.3:
This help desk and inventory software product by Ilient was uploaded on the World Wide Web to download on April 11th, 2006. With its providing automatic scanning of the organization’s network and asset management, it is gaining more and more popularity. More than 50, 000 times it has been downloaded from different websites. Its features include its listing of the connected machines, providing details on each machine’s hardware, software, history (which is obvious, of course), and the capability to control it remotely. This help desk software product’s forms are also easy to submit for service requests such as calls for assistance or error reports. Its latest version has added the option of a spell checker for all emails and service requests.
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