This webpage is dedicated to the reviews of some commonly used help desk software review with the intention of also letting you know of the software products providing great help to many companies.
Abacus Systems Private Ltd is a privately held software company founded in 1990 that is providing some great help desk software products. This company is actually a leading provider of business and software development management applications, and it offers many services and products. Help desk software application reviews in the following are selected from the range of the software products offered by this company.
Aegis Help Desk:
It is their most popular help desk software product. Its features include in-depth client and asset management systems which are integrated to empower particularly call centers. It is said as “A First Class Service!”
Aegis Defect Tracking:
It is a complete response tracking and incident system by Abacus Systems PVT Ltd. It is commonly used in customer support departments to track client requests, problems and their solutions. Undoubtedly, it does ensure increase in quality and elimination of defects.
Aegis Client Management:
It is a help desk software product by Abacus to manage client relationships which, like all best help desk management software products, provides storing and sharing capabilities for all customer and sales related information in a centralized location.
Web Front End:
It is used to provide the facility of self-help to external clients. A survey shows that the companies using this software product have most numbers of their clients LOVING the customer care as the expenditures for support calls are no longer have to be paid by the valued customers. Its main features are the option to log and view customers call by the customers themselves, getting help from Frequently Asked Questions presented on the World Wide Web for the customers’ ease, and a searchable knowledge base. |
